Do you ship worldwide?
We do ship worldwide, though the regulation and implementation in respect to some of the products we sell often vary from country to country. We therefore advise you to make inquiries about the regulations that affect your region. For this reason, Our Instantpot Store can regrettably accept no responsibility for products intercepted or lost in transit if you place an order for a product to be sent to a country where it is illegal.
How does Delivery Guarantee work?
Our delivery guarantee means we do everything to get your order delivered. If your order gets lost somehow (which actually never occurs) we will resend the order in a different stealthy packaged maner. Since we both will have access to the track and trace of the package we can determine what happened. If it appears to be impossible to get your order delivered we will refund the money.
How long will I have to wait for the Instantpot to arrive?
It all depends on your location in U.S.A. We send all items via shipping agencies. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the shipping agency. If a trace is filed, the shipping agency will conduct an investigation (which can take 3 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers.

Why does the stainless steel inner pot have rainbow like stain after wash?

The discolouration on stainless steel cooking pot is called “rainbowing” which can be caused by exposure to high heat, cooking starchy things (e.g. rice, pasta) or even detergent staining after hand or machine wash. This is common in all stainless steel cookware. It’s normal and harmless.